Conflict Resolution: Dealing with Difficult People

Course Description: Professionals in the workplace can’t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, difficult, and some even indecent. However, success always depends on one person’s ability to work well with all the above. This program aims to equip the participants with useful set of skills in dealing with difficult people, customers and officemates alike to make them more effective in handling people in the workplace.


  1. To recognize how a person’s attitude and actions can impact other people.
  2. To develop new and effective techniques for dealing with difficult people.
  3. To learn coping strategies for dealing with difficult people and difficult situations.
  4. To understand when to walk away from a very difficult situation.
  5. To learn new techniques for managing and dealing with anger.

Howell Mabalot


Howell V. Mabalot is the President and Chief Trainer of HVM Training, dedicated to providing Continuing Professional Development programs for individuals and organizations in the Philippines and abroad. He is a Fellow of Royal Institute of Management Singapore, a world-class multidisciplinary professional organization which recognizes excellence globally. He is a PRC (Professional Regulation Commission) accredited author and speaker for the Continuing Professional Development of the licensed professionals of our country in partnership with the Philippine Institute of Certified Public Accountants (PICPA). He took up BS Computer Engineering at Adamson University and has also attended the Ateneo Graduate School of Business to pursue his MBA.

He has twenty four years of experience in the areas of leadership training and development, people management, sales, marketing, consultancy, public speaking and teaching. As a trainer for Organizational Development, he has taught and conducted seminars for organizations such as the Asian Development Bank, Asian Institute of Management Continuing Professional Development Program for Japan International Cooperation Agency, Canadian Chamber of Commerce, SM Retail, Robinsons Retail Holdings, Inc., Toyota, Honda, Siemens, National Nutrition Council, Department of Health, Philippine Intellectual Property Office, Maxicare, Subic Bay Marine Exploratorium Inc., Panasia Energy, Inc. and DMCI to name a few, and has spoken at National Summits for Executives, HR, Sales, Marketing, and Administrative Professionals.

He is the TV host of the business talk show ‘The Business Portal: On The Corporate World’ on Global News Network GNN which is seen nationally via Destiny Cable, all over Asia via G-Satellite and all over the world via GNN’s The Business Portal is the recipient of the prestigious Kuala Lumpur Asian Star Quality Awards & Best Morning Business Show for 2010.

A firm believer in Filipino excellence, he started in 2010 the “What Makes A Global Filipino Seminar” campus/corporate tour which to this day aims to motivate and inspire Filipinos to aspire for greatness and to inform them of the keys to make it big in the time of globalization. He has brought the program to Adamson University, Polytechnic University of the Philippines, Technological Institute of the Philippines, Informatics, PAMET, MIMAROPA Regional I.T. Congress, Junior People Management Association of the Philippines (JPMAP), Junior Philippine Institute of Accountants (JPIA), and
the Philippine Daily Inquirer Career Expo from 2010 onwards.

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